We want every ALTO customer to be satisfied with their order.
For orders placed through the Egyptian market, customers may request a return or exchange within 14 days of receiving the order, subject to applicable law and the conditions below.
- The item must be unworn and unwashed.
- The item must be in its original condition.
- Original tags and packaging must be present where applicable.
- Proof of purchase or the relevant order number may be required.
Items showing signs of use, washing, alteration, or damage caused after delivery may not be eligible for return.
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order number and supporting photos where appropriate.
Approved refunds are processed using the available method applicable to the original payment. Processing times may vary depending on the payment provider or issuing bank.
Original delivery charges may be non-refundable unless the order was incorrect or defective due to ALTO, subject to applicable law.
Email: mohamohammad854@gmail.com
Phone: +20 102 127 7779
Address: Dokki, Giza, Egypt